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Home > Programmes > Higher Diploma > Higher Diploma in Service Management
Higher Diploma in Service Management
Programme Code: 8C121-SVM
Programme Leader: TSE, Doreen Yiu-ping 謝耀屏
Deputy/Assistant Programme Leader: LEE, Joseph Lok-man 李樂民

Admission Score for this programme (2016/17 Cohort): 11-19
Click here to view admission score (2016/17 Cohort) for all programmes.

   

What is this programme about?

Why this programme?

Articulation rate nearly 92% in 2016
Diverse elective subjects offer you a multi-dimensional ...

Graduate sharing

My most valuable experience was visiting two famous logistics companies in Hong Kong, namely Kerry Logistics ...

Why this programme?

  • Articulation rate nearly 92% in 2016
  • Diverse elective subjects offer you a multi-dimensional perspective on different service industries
  • Company visits to understand operations of the service industry
  • Seminars conducted by industry professionals

 

This programme not only teaches you skills and knowledge of service management, customer relationship management, retail and sales management, etc, but also offers you ample internship opportunities to apply those skills and knowledge in real settings. It prepares you for a career in the service industry while giving you a firm foundation for further studies in related disciplines.

What will I learn?

Curriculum Structure
You are required to take, in two years, 20 - 22 subjects in total, ...

Where will I go after HKCC?

Articulation Track Record of Graduates
More than 50 local bachelor's degree programmes ...

What will I learn?

Curriculum Structure

 

You are required to take, in two years, 20 - 22 subjects in total, comprising 5 - 7 General Education Subjects and 15 Discipline-specific Subjects.

 

General Education Subjects

 

3 - 4 Compulsory Subjects

 

  • Chinese Communication for College Students@ OR Elementary Chinese~
  • English for Academic Studies (Business) I
  • English for Academic Studies (Business) II
  • Practical English for College Students^

 

@Taught in Putonghua

~Students who are non-Chinese speakers, or whose Chinese standards are at junior secondary level or below are required to take this subject.

^Students with Level 3 or above in HKDSE English subject are exempted from taking this subject.

 

2 - 3 Elective Subjects*# (from the following cluster areas)

 

  • Community, Organisation and Globalisation
  • History, Cultures and World Views
  • Human Nature, Relations and Development
  • Language and Communication
  • Science, Technology and Environment

 

*Students with Level 3 or above in any one HKDSE subject (other than English) only need to take two General Education elective subjects.
 

For the full list of more than 15 General Education subjects, please click here.

 

Discipline-specific Subjects

 

11 Compulsory Subjects

 

  • Customer Relationship Management
  • Financial Accounting
  • Information Technology for Business
  • Introduction to Economics
  • Introduction to Marketing
  • Introduction to Service Management
  • Managing Organisations
  • Mathematics and Statistics for College Students
  • Quality Management of Service Operations
  • Retail and Sales Management
  • Service Marketing

 

4 Elective Subjects# (from the following subjects)

 

  • Advertising and Promotion
  • Business Law
  • Business Putonghua
  • Commercial Banking in Hong Kong
  • Consumer Behaviour
  • Financial Management
  • Food Service Operations
  • Fundamentals of Human Resources Management
  • Fundamentals of Logistics and Supply Chain Management
  • Global Transport and Trade Operations
  • Hotel Operations
  • Introduction to International Business
  • Introduction to Inventory and Warehousing Management
  • Introduction to Management Science
  • Introduction to Tourism
  • Marketing in China
  • Negotiation Skills
  • Principles of Insurance
  • The Events Industry
  • Training and Development
  • Travel Agency Operations
  • Workplace Practicum

 

#Offering of individual elective subjects is subject to resources and quota availability.

 
Intended Learning Outcomes
 
Upon successful completion of this programme, graduates will be able to achieve its intended learning outcomes. For details, please click here.
 

Where will I go after HKCC?

Articulation Track Record of Graduates

 

More than 50 local bachelor's degree programmes have admitted graduates from HKCC's Higher Diploma Scheme in Business. For the articulation track record of graduates, please click here.

 

Career Prospects

 

  • Banking and Financial Services
  • Convention and Exhibition
  • Hotels
  • Insurance
  • Logistics
  • Marketing
  • Property Management
  • Retail and Sales
  • Tourism